Order Taking & Processing:
Services From Order Entry to Fulfillment

IMI offers flexible and reliable Order Taking & Order Processing Services to suit all of your needs.

Whether you reach your customers through print, radio, television, direct mail or Internet channels, IMI’s experienced agents will turn your incoming calls into sales.

With our comprehensive Order Taking & Order Processing Services, IMI agents can do order entry, take orders, process payment information and seamlessly integrate the data with your system or our value-added Fulfillment Services systems – we store, package and ship your products within 24 hours of the order being processed!

Order Entry, Processing & Fulfillment Services - By Web or By Phone

IMI can take your orders 24/7/365, and our highly-trained agents expertly cross sell and up sell to maximize the value of every call. IMI’s Order Taking & Processing Services can include one or all of the following:

• Web & Customized Order Entry
  Sell your products and services on the Web and we can enter orders directly into your existing e-commerce web forms. Your orders arrive to you in real time, ready for fulfillment. We can use your existing system or design and customize one for you.

• Automated Order Entry
  Automate your telephone order entry process and cut down on staffing costs using our interactive voice response technology with voice recognition.

• Credit Card Processing
  IMI offers a variety of credit card processing solutions to fit your specific needs. Using a secure bank routing number, we transfer funds directly into your account. We free your staff from administrative chores and speed up your cash flow.

• Order Management & Fulfillment
  IMI delivers a one stop commerce solution with our in-house abilities to warehouse, process, and deliver products quickly and reliably.

• One-Stop Turnkey Packages - From Order Entry to Fulfillment
  Our turnkey packages combine order entry and processing, customer service, fulfillment, and returns handling. We can handle every phase of the order, from the call to the shipping and receiving dock.

• Multi-Language and Communication Support
  Today's competitive market means communicating in your customers' language. We can provide French or Spanish-speaking agents and many more languages through our translation partners. Our TTY service connects with the hearing-impaired.

• New Product Announcements
  Generate a buzz before your new product arrives! We can place outbound calls or send email or voice mail notifications right before it hits the market.

• Timely Reporting and Results
  You need to know ASAP what is happening in sales, stock levels, which items are moving faster than others, and in which markets. Obtain that critical data in customized daily, weekly, or monthly reports, faxed or emailed directly to you.

Contact IMI now to discuss setting up customized order taking & processing service for your print, radio, direct mail, TV or Internet sales channels.

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